Replacement & Return policy
Requests for replacement will be accepted at the absolute discretion of the company at all times and the company will have the sole and absolute
discretion and authority to decide in respect of any disagreement or difference of opinion relating to such complaints.
- The products being mostly hand crafted as mentioned earlier, requests for return or replacement will not be entertained for minor variations, such as design, color or appearance.
- A replacement shall be allowed free of cost when the company acknowledges that the product received by the customer is substantially different from the ordered product.
If the company is satisfied that any of the product sold has an inherent manufacturing defect,
despite every precaution and rigorous quality controls being undertaken, it shall be replaced free of cost.
Any complaint or replacement request shall be considered only if made within 7 (seven) days from delivery by communication through the registered e-mail address,
mentioning Customer ID, Order ID, date and time of delivery and clearly and accurately describing the nature of the complaint.
No complaints or requests for any return or replacement will be accepted or entertained after 7 (seven) days from the delivery of the goods ordered.
- The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.